Print spooler crashes – faulting module EQPCE.dll (Equitrac)

The print spooler crashes almost directly after you started it. You are using Equitrac and receive the following error in your event log:

Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7b4e7
Faulting module name: EQPCE.dll, version: 4.1.1.3649, time stamp: 0x4b70a449
Exception code: 0xc0000005
Fault offset: 0x00000000000aaaf6
Faulting process id: 0×874
Faulting application start time: 0x01cbf81d43875894
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Program Files\Equitrac\Office\Common\EQPCE.dll
Report Id: 5ac68d7b-6411-11e0-a0da-005056bf7fea

The print spooler is crashing when the EQ DRE service (Document Routing Engine) is also started.

Solution

1. Navigate to Start / Administrative Tools / Print Management (if not present, install it by adding the role ‘Print and Document Services’).